Chattanooga Metropolitan Airport Targets Customer Service Improvements
Opens Information Booth, aims to staff with Passenger Service Representatives and Volunteer Ambassadors
(February 20, 2006) - The Chattanooga Metropolitan Airport is kicking off the new year with a renewed focus on providing superior customer service to local passengers. An Information Booth has been opened in the former Parking Pay Station on the first floor of the Airport terminal which is staffed with a Passenger Services Representative after business hours (5 p.m. - 11 p.m., Monday through Friday and 1 p.m. - 9 p.m., Sunday) The Airport is also currently recruiting local volunteers to assist in these efforts by serving as "roving Information Booths," assisting passengers throughout the Airport with information about Airport services, as well as Community Information. The Airport Authority is teaming with the Chattanooga Area Convention and Visitors' Bureau to provide local tourism training to the customer service staff and volunteers.
"For many travelers, the Airport is their first impression of our city," said Mike Landguth, President and CEO of the Chattanooga Metropolitan Airport Authority. "With the help of our partners at the Convention and Visitors' Bureau, our customer service staff and volunteers will add a personal touch to travelers' experience."