Ambassadors Program Details


Chattanooga Airport Volunteer Ambassador Program

About the Volunteer Ambassador Program

The Chattanooga Airport is grateful for the efforts and assistance of our volunteers in the Volunteer Ambassador Program. Many airports nationwide support their customer service efforts by recruiting volunteers to serve as roving "information booths" with each one able to answer questions about both the Airport and community. For many travelers, the Airport is their first impression of the Scenic City, and we want to make it a positive one.

The Chattanooga Airport is accepting applications for energetic and outgoing volunteers to provide southern hospitality. Ambassadors meet, greet, and assist passengers during their travel experience through Chattanooga. For more information about volunteering at the Airport, call (423) 855-2200 or email

Mission Statement

Chattanooga Airport Ambassadors are committed to providing travelers a superior customer service experience by offering timely and effective information related to the airport and community.



Ambassadors must:

  • Work well with people

  • Have great communication skills

  • Are committed to customer service

  • Have outgoing personalities

  • Are physically able to perform duties

  • Are reliable



Every quality program requires commitments. Our are:

  • Attend orientation sessions

  • Teamwork

  • Continuing education

  • Work 4-hour shifts twice/month



As the first impression of Chattanooga, Ambassadors must present a neat, professional appearance. The Ambassador uniform consists of:

  • Red vest (supplied by Airport)

  • Volunteer name tag (supplied by Airport)

  • White shirt or blouse

  • Black or khaki pants/skirt

  • Comfortable shoes (a must)


While on duty, Ambassadors will:

  • Provide directions

  • Report traveler feedback

  • Respond to inquiries

  • Provide community information

  • Assist at Airport special events (optional)



Being an Ambassador has its rewards! Benefits include:

  • Free parking (while on duty)

  • Concession discounts

  • Behind-the-scenes tours

  • Annual Volunteer Banquet



Ambassadors staff the Airport from 8 a.m. to 5 p.m. Monday through Friday, with flexible weekend and holiday hours. Each shift is four hours with an additional two hours credited for travel time. Volunteers are responsible for providing their own transportation to and from the Airport.


Ready to become an Ambassador?

You may download our ambassador application here:

Already completed your application? Please mail or fax your completed volunteer ambassador application to us using the following contact information:

Chattanooga Metropolitan Airport Authority
Re: Volunteer Ambassador Program
1001 Airport Road, Suite 14
Chattanooga, TN 37421

Fax: (423) 855-2212

For additional inquiries regarding the program, please call (423) 855-2202 or email