About the Volunteer Ambassador Program
The Chattanooga Airport is grateful for the efforts and assistance of our volunteers in the Volunteer Ambassador Program. Many airports nationwide support their customer service efforts by recruiting volunteers to serve as roving "information booths" with each one able to answer questions about both the Airport and community. For many travelers, the Airport is their first impression of the Scenic City, and we want to make it a positive one.
The Chattanooga Airport is accepting applications for energetic and outgoing volunteers to provide southern hospitality. Ambassadors meet, greet, and assist passengers during their travel experience through Chattanooga. For more information about volunteering at the Airport, call (423) 855-2200 or email bpoole@chattairport.com
Mission Statement
Chattanooga Airport Ambassadors are committed to providing travelers a superior customer service experience by offering timely and effective information related to the airport and community.
Qualifications
Ambassadors must:
Work well with people
Have great communication skills
Are committed to customer service
Have outgoing personalities
Are physically able to perform duties
Are reliable
Commitments
Every quality program requires commitments. Ours are:
Attend orientation sessions
Teamwork
Continuing education
Work 4-hour shifts twice/month
Attire
As the first impression of Chattanooga, Ambassadors must present a neat, professional appearance. The Ambassador uniform consists of:
Red vest (supplied by Airport)
Volunteer name tag (supplied by Airport)
White shirt or blouse
Black or khaki pants/skirt
Comfortable shoes (a must)
Duties
While on duty, Ambassadors will:
Provide directions
Report traveler feedback
Respond to inquiries
Provide community information
Assist at Airport special events (optional)
Benefits
Being an Ambassador has its rewards! Benefits include:
Free parking (while on duty)
Concession discounts
Behind-the-scenes tours
Annual Volunteer Banquet
Hours
Ambassadors staff the Airport from 8 a.m. to 5 p.m. Monday through Friday, with flexible weekend and holiday hours. Each shift is four hours with an additional two hours credited for travel time. Volunteers are responsible for providing their own transportation to and from the Airport.
Ready to become an Ambassador?
You may download our ambassador application here:
Already completed your application? Please mail or fax your completed volunteer ambassador application to us using the following contact information:
Chattanooga Metropolitan Airport Authority
Re: Volunteer Ambassador Program
1001 Airport Road, Suite 14
Chattanooga, TN 37421
Fax: (423) 855-2212
For additional inquiries regarding the program, please call (423) 855-2202 or email bpoole@chattairport.com.