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1001 Airport Rd. – Ste. 14 :: Chattanooga, TN 37421 :: Tel. (423) 855-2234N E W S R E L E A S E
Chattanooga Metropolitan Airport Targets Customer Service Improvements Opens Information Booth, aims to staff with Passenger Service Representatives and Volunteer Ambassadors
Contact: Christina Siebold, Manager of Community Relations;
(February 20, 2006) – The Chattanooga Metropolitan Airport is
kicking off the new year with a renewed focus on providing superior
customer service to local passengers. An Information Booth has been
opened in the former Parking Pay Station on the first floor of the
Airport terminal which is staffed with a Passenger Services
Representative after business hours (5 p.m. – 11 p.m., Monday through
Friday and 1 p.m. – 9 p.m., Sunday) The Airport is also currently
recruiting local volunteers to assist in these efforts by serving as
“roving Information Booths,” assisting passengers throughout the
Airport with information about Airport services, as well as
Community Information. The Airport Authority is teaming with the
Chattanooga Area Convention and Visitors’ Bureau to provide local
tourism training to the customer service staff and volunteers.
“For many travelers, the Airport is their first impression of our city,” said Mike Landguth, President and CEO of the Chattanooga Metropolitan Airport Authority. “With the help of our partners at the Convention and Visitors’ Bureau, our customer service staff and volunteers will add a personal touch to travelers’ experience.”
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